Privacy Policy
Effective Date: February 13, 2025
1. Introduction
Clear Diagnostix, Inc. ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and medical information when you use our services, including KAI (our AI health companion) and our second opinion consultation platform.
2. Company Information
Clear Diagnostix, Inc.
6415 S Fort Apache Rd
Ste 185 - 3034
Las Vegas, NV 89148
Contact Email: info@cleardx.io
3. Information We Collect
We collect and store the following types of personal and medical information:
- Personal Information: Name, email address, phone number, and other identifying details you provide.
- Medical Data: Uploaded medical records, diagnostic reports, imaging results, prescriptions, and related information.
- AI Interaction Data: Questions asked to KAI and AI-generated responses.
- Usage Data: Log files, device information, IP addresses, and browsing behavior within our platform.
- Payment Information: For users who pay for second opinions, we process transactions securely through a third-party payment processor (we do not store credit card details).
4. How We Use Your Information
We use your information to:
- Provide AI-generated medical insights via KAI.
- Facilitate second opinion consultations with board-certified oncologists.
- Maintain HIPAA-compliant security and encryption of stored medical data.
- Improve our AI models to enhance accuracy (without compromising identifiable patient data).
- Communicate important updates, service improvements, and appointment reminders.
5. Data Sharing and Security
Clear Diagnostix does not sell or share your data with third parties. We employ industry-leading security measures to protect your personal and medical data, including:
- HIPAA Compliance: We follow HIPAA regulations to protect sensitive health data.
- End-to-End Encryption: Medical data is encrypted in transit and at rest.
- Access Controls: Only authorized personnel can access patient records.
- Regular Security Audits: We perform routine security assessments to protect against cyber threats.
6. AI and Data Processing
When you interact with KAI, our AI health companion, your medical data is processed to generate summaries and insights. You acknowledge:
- AI-generated insights are for informational purposes only and do not replace professional medical advice.
- KAI does not store or retain full conversation history beyond necessary processing.
- Your interactions with KAI may be used in an anonymized format to improve AI accuracy and patient outcomes.
7. Patient Rights & Data Control
You have control over your data. Your rights include:
- Access & Review: You can request a copy of your stored medical data.
- Correction & Updates: You can update inaccurate or incomplete medical records.
- Data Deletion: You can request deletion of your personal data, subject to legal and medical record retention policies.
- Opt-Out: You can opt out of non-essential data processing.
To exercise your rights, contact us at info@cleardx.io.
8. Data Retention
We retain patient records only for as long as legally required and necessary to provide our services. Upon account deletion, we will securely remove identifiable data, except where retention is required by law.
9. Third-Party Services
Our platform may integrate with third-party services such as:
- Secure cloud storage for encrypted medical records.
- Payment processors for transactions (e.g., Stripe, PayPal).
- Telehealth solutions for remote consultations.
These services have their own privacy policies, which we encourage you to review.
10. Cookies and Tracking Technologies
We use cookies and tracking technologies to:
- Enhance user experience and improve site functionality.
- Monitor website traffic and interactions (non-identifiable data).
- Provide security monitoring to prevent unauthorized access.
You can manage cookie preferences through your browser settings.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services after updates constitutes acceptance of the revised policy.
12. Contact Information
If you have questions or concerns regarding this Privacy Policy, contact us at: